BetFest Contact: Reach Our Support Team 2026

We offer two channels: live chat and email. Live chat is our fastest route and is typically staffed around the clock, every day, so it suits urgent questions such as a stuck deposit, a login problem or a bonus that does not look right. Email at [email protected] works best for anything that needs documents, screenshots or a longer explanation, or when you want a written record of the conversation. We do not list a phone line, so please be cautious of anyone claiming to call you on our behalf.

A few details let us skip the back-and-forth and get straight to the answer. Please give us your username and the email address registered on your account. Describe what happened in plain words, including the date and approximate time. Attach screenshots of any error message or confirmation screen. For payment queries, add the transaction ID, the method you used (for example Visa, Skrill or bank transfer) and the amount in RON. For bonus questions, tell us which offer you opted into. Never send your full card number or your password: we will never ask for them.

Live chat replies are usually quick, since an agent is normally available at any hour. Emails take longer because each one is read and handled individually; we aim to answer within a business day, though complex cases that need checks with our payments or verification colleagues can take somewhat more. If you write about an existing case, reply in the same email thread rather than opening a new one, so everything stays linked to your file and nothing gets repeated or lost.

As a Romanian-regulated operator, we must confirm the identity and age (18+) of every player, so KYC verification is required before your first withdrawal. If we ask for documents, send clear, complete photos with all corners visible and the text readable; blurry or cropped images are the most common cause of delays. You can also contact us to update personal details, recover access to your account or ask what a request status means. We will always explain why a document is needed.

Write to us about deposits, withdrawals, limits or a payment that has not appeared. For reference, e-wallets such as Skrill, Neteller and Revolut typically arrive about 24 hours after approval, while cards and bank transfer usually take one to three business days. Minimum amounts and maximum limits vary by method and verification level, so tell us which method you chose and we will check the exact figures for your case. Please include the transaction ID so we can trace the payment quickly.

If you are unhappy with an answer, tell us. Reply to the thread and ask for your case to be reviewed by a senior colleague, explaining what you expected and why. We will look at the full history and respond with a clear outcome. Should you still disagree after our review, you are entitled to take the matter further with the Oficiul Național pentru Jocuri de Noroc (ONJN), the Romanian regulator that licenses us. Keep your case reference and correspondence to hand when you do.

Gambling should stay entertainment, and you are always in control of how much time and money you spend. Through live chat or email you can ask us to set or lower deposit limits, take a break, or apply self-exclusion to your account. We will process such requests respectfully and without pressure to reconsider. If gambling is causing you worry or harm, please reach out to us or to a specialist support organisation in Romania. Play only if you are 18 or older, and only with money you can afford to lose.