BetFest Privacy Policy 2026 | How We Handle Your Data

We gather three broad kinds of data. First, details you give us directly: your name, date of birth, email address, phone number, home address and the password protecting your account. Second, identity verification material, typically a government-issued ID, proof of address and, where required, evidence of how a payment method belongs to you. Third, information generated as you use the service: deposit and withdrawal history, game activity, bonus participation, device and browser details, IP address and records of conversations with our support team. We do not ask for anything we have no genuine use for.

We process your information to run your account and let you play, to handle deposits and withdrawals, and to deliver bonuses you opt into. We also use it to confirm you are an adult and who you say you are, to detect fraud, bonus abuse and money laundering, and to meet the obligations placed on us as a licensed operator. Beyond that, we use it to respond to your questions, to improve our games and website, and, only where you agree, to send you promotional messages. If we ever wish to use your data for a new purpose, we will tell you first.

We rely on several lawful grounds. Much of our processing is necessary to perform the agreement between you and us, for example keeping your account and paying out winnings. Other processing is required by law, including identity checks and anti-money-laundering duties imposed under Romanian gambling regulation. We also act on legitimate interests, such as securing our platform and preventing abuse, always weighing these against your rights. Marketing communications rest on your consent, which you can withdraw whenever you like without affecting your ability to play.

We never sell your personal data. We share it only where there is a clear need: with payment providers and banks so your transactions can be completed, with identity-verification and fraud-prevention partners, with game studios and technical suppliers that keep our platform running, and with professional advisers bound by confidentiality. We also disclose information to the Romanian gambling authority, ONJN, and to other public bodies when the law requires it. Every service provider we use is expected to protect your data to a standard consistent with this policy.

We hold personal data only as long as we have a reason to. Account and transaction records are kept for the period our licence and Romanian financial and anti-money-laundering rules require, which generally extends beyond account closure. Verification documents are retained for the same regulatory reasons. Support correspondence and marketing preferences are kept for shorter periods. Once a retention period ends, we delete the data or anonymise it so it can no longer be linked to you. If you self-exclude, we keep the minimum needed to honour that decision.

You have meaningful control over your information. You may ask to see the data we hold about you, to correct anything inaccurate, and in many cases to have it erased or its use restricted. You can object to certain processing, request a portable copy of data you provided, and withdraw marketing consent at any moment. Some requests may be limited where we must keep records by law, and we will explain when that applies. If you believe we have handled your data improperly, you may also lodge a complaint with the Romanian data protection authority.

We protect your information with SSL encryption for data in transit, access controls that limit who on our team can view sensitive records, and monitoring designed to spot unusual activity. Identity checks and age verification (18+) help keep accounts in the right hands. No system is ever completely immune, so we also ask for your help: choose a strong, unique password, never share your login, and contact our support team immediately if you suspect someone has accessed your account. We review our safeguards regularly as threats evolve.

Our website uses cookies and comparable tools to keep you logged in, remember preferences, understand how pages are used and measure the performance of our content. Some are essential for the site to work, while others, such as analytics or marketing cookies, are used only where you have given permission. You can change your choices at any time through your browser or our cookie settings. For a full breakdown of each category and its purpose, please consult our dedicated cookie policy.

Protecting players is part of how we use information. We may analyse play patterns to identify signs of harmful behaviour and offer support, and we apply the deposit limits, time-outs and self-exclusion choices you set. Gambling should stay entertainment, and it is only for adults aged 18 and over. If play stops feeling like fun, please use the tools in your account or speak to our support team. Data connected to these safeguards is handled with particular care.

Questions or requests about your personal data can be directed to our Data Protection Officer through the support channels in your account, where our team will route them to the right person. We aim to answer promptly and may need to confirm your identity first. We may update this policy when our services, legal duties or practices change. When the changes are significant, we will notify you through the website or by email, and the date of the latest revision will always be shown.